Privacy Policy

This Privacy Policy sets out how MediDirect Portal collects, uses, stores, and protects your personal information. We are committed to upholding data privacy and complying with South African and international privacy laws, including POPIA and GDPR.

What Information We Collect

• Contact details: Name, email, telephone number, address
• Account credentials and identification details
• Medical information relevant to booking or service provision (with consent)
• Usage data and technical logs

How We Use Your Data

• To administer your account and bookings
• To provide secure doctor-patient communication
• To enhance and personalise your experience
• To comply with legal, regulatory, and security requirements

How We Protect Your Data

• All data transmissions are encrypted
• Access is restricted to authorized personnel
• Regular monitoring and risk assessments

Your Rights

• To access, update, or delete your personal information
• To opt out of non-essential communications
• To lodge a complaint with the Information Regulator

Contact Us

If you have any queries about this privacy policy or wish to exercise your rights, contact: [email protected] or call +27 11 123 4567.

Address: 49 Oxford Road, Parktown, Johannesburg, 2193, South Africa

This policy is reviewed regularly. Last updated: June 2024.